Monday, April 22, 2013
Friday, April 19, 2013
I Statements
I
statements
I Statements are
a simple yet effective way to express strong feelings without placing blame or
inciting conflict.
They take some practice, but with a little effort you will
be well on your way to positive communication and less stress.
Here is the format:
I feel __________________ when______________
because__________________
Here are a few examples:
1.
To a roommate/partner
·
I feel
irritated when dirty dishes are left
on the counter because I enjoy
coming home to a clean house (or- because it attracts bugs)
2.
To a child:
·
I feel
upset when toys are not picked up because they can be tripped over and
cause accidents
3.
To a boss:
·
I feel
anxious when projects are assigned
at the last minute because I don’t
feel prepared to complete them to the company’s, and my own, high standards
You can use I Statements
in any situation to reduce conflict and feelings of defensiveness from the
other person as no blame is being assigned. You are simply expressing how you
feel.
Everyone can walk away feeling good. You because you
expressed yourself in a positive and productive way, rather than keeping those
strong emotions bottled up, and the other person because they now know how you
feel and were not blamed, yelled at, or put down.
I challenge you to practice using I Statements this week with different people (friends, co-workers,
partners, while driving instead of yelling profanities!).
Report back on how they worked and any challenges you faced.
Thursday, April 18, 2013
Find Your Conflict Style
Find Your Conflict Style
First, take this short 5- question quiz to determine your
primary and secondary conflict styles.
Then continue reading to
find out what your style means for you and your interactions with others.
Questions (record your
responses- don’t over-think, go with your initial reaction):
1. You are going out with a
group of friends and an argument ensues regarding
the plans for the evening. You……
A. Quietly move to the back of the group in hopes no one
will ask your
opinion
B. Strongly state your preference and try to persuade
others to go along
with your plan
C. Offer a suggestion that is a combination of the top
choices of the group
D. Go along with whatever is decided in order to keep
the peace, even if it is not what you really want to do
E. Ask questions to get more information and try to find
a solution that
makes everyone happy
2. At a family function,
your aunt starts to gossip and talk negatively
about a cousin whom you really like. You……
A. Go to another room to keep out of the discussion
B. Get into a heated discussion while expressing your
thoughts and try to get your aunt to “see it your way”
C. State how your cousin has faults like everyone else,
but is still a good person (try to find
a middle-ground)
D. Go along with what your aunt is saying, even though
you don’t agree
E. Try to bring all concerns out into the open so the
issue can be resolved
3. You are in a critical
meeting at work where major decisions are being made
that will affect your direct role in the
company and job duties. You……
A. Avoid openly discussing your differing opinions with
your boss and colleagues
B. Use your position and experience to influence a
decision in your favor
C. Suggest a course of action that is a middle-ground
for everyone
D. Refrain from
speaking up in order to let others have a say since you are happy to go along
with whatever is decided
E. Integrate your ideas with the ideas of others in
order to reach a joint decision
4. You are in the process of
making a major purchase (e.g. house, car,
expensive furniture, etc.) with your
significant other. You……
A. Have strong preferences but refrain from expressing
them in order to avoid a disagreement
B. Adamantly express your preferences and reasons why
your choices are the right ones
C. Try to find an option that would allow you to each
get some of what you want
D. Give in to the choices of your significant other in
order to make him/her happy
E. Work with your significant other to explore
alternative options that would meet both of your needs
5. While talking with your
best friend, he/she says something you find
offensive
and that you really don’t agree with. You……
A. Keep your thoughts to yourself as you don’t want any
hard feelings between the two of you
B. Openly express how the comment made you feel and
strongly state your perspective on the situation
C. Talk through the issue to reach a common ground
D. Express thoughts/opinions in agreement with your
friend
E. Look up unbiased information on the topic and engage
your friend in a rational discussion in order resolve the issue together
And Your Style Is……
If you selected mostly:
A’s – Your primary conflict style is Avoidance
Avoiders tend to deny
conflict, change the subject, use humor to dodge issues, and withdrawal from situations
to avoid engaging in conflict.
You might avoid conflict
because it causes anxiety/fear, you don’t feel you can get what you want/need
by engaging, or because you don’t feel you have the skills to resolve conflict
another way.
Advantages of this style:
Avoidance can
provide time to think of another response/solution, especially if “thinking on
the fly” is not a strong suite of yours
If the
issue/relationship is not important to you, it can be prudent to not get involved
(e.g. you are not wasting time or resources on the conflict, you are staying
out others’ business, or you are not needed to resolve the issue)
Avoidance can
keep you from harm in a potentially dangerous/hostile situation
You can limit influence from others if you avoid the situation entirely
You can limit influence from others if you avoid the situation entirely
Disadvantages of this
style:
Avoidance
demonstrates to others that you are not able or do not care enough to get
involved
Avoidance prolongs the conflict, allows it to simmer and grow, and can lead to conflict escalation
By always avoiding conflict, you are reinforcing unhelpful beliefs that conflict is bad/scary and that you are incapable of finding successful resolutions
Avoidance prolongs the conflict, allows it to simmer and grow, and can lead to conflict escalation
By always avoiding conflict, you are reinforcing unhelpful beliefs that conflict is bad/scary and that you are incapable of finding successful resolutions
Avoidance allows
you (and others) to go your own way, denying any sort of influence, when in
reality, we are always being influenced by others and influencing them in turn
Avoidance in significant relationships often results in decreased satisfaction for both parties
Constant avoidance has been linked to health issues and diminished well-being
Avoidance in significant relationships often results in decreased satisfaction for both parties
Constant avoidance has been linked to health issues and diminished well-being
B’s – Your primary conflict style is Competition
Competitors try to out-power
others, using aggressive and uncooperative behavior. Those with this style
often pursue their own goals at the expense of others and try to gain power
through direct confrontation. Those with this style can take self-expression to
the extreme, always stating an opinion and/or taking a side.
You view conflict as a
battleground where the goal is to win at any cost. You can use assertive
strategies at times, but when stressed or emotional, tend to allow more
aggressive tactics to prevail. You might feel being aggressive is the only way
to get what you want/need.
Advantages of this style:
Competition can
be helpful in situations when a quick, decisive action needs to be made (e.g. emergencies)
Competition can lead to creative ideas and quick actions in situations where others respond well to competition or are rewarded for this behavior
Competition is useful when the goal/outcome is more important than the person/relationship (e.g. in short-term, non-continuous relationships)
A strong degree of commitment to an issue can be viewed as dedication/passion and shows the issue is important
Competition is useful in situations where this type of response is expected (e.g. games, sports, courtrooms) and using another style of conflict response might be detrimental
Competition can lead to creative ideas and quick actions in situations where others respond well to competition or are rewarded for this behavior
Competition is useful when the goal/outcome is more important than the person/relationship (e.g. in short-term, non-continuous relationships)
A strong degree of commitment to an issue can be viewed as dedication/passion and shows the issue is important
Competition is useful in situations where this type of response is expected (e.g. games, sports, courtrooms) and using another style of conflict response might be detrimental
Disadvantages of this
style:
Competition can
harm relationships since the focus is on external goals/outcomes rather than
maintaining the association
Resolving conflicts using competition can cause the other party to resort to disrespectful, deceitful, and/or covert means to “win”
Competition reduces outcomes to only two options, where there is always a “winner” and a “loser”
An extremely competitive style can lead to aggressive, bully-like, even violent behavior, causing others to feel like victims
Resolving conflicts using competition can cause the other party to resort to disrespectful, deceitful, and/or covert means to “win”
Competition reduces outcomes to only two options, where there is always a “winner” and a “loser”
An extremely competitive style can lead to aggressive, bully-like, even violent behavior, causing others to feel like victims
C’s – Your primary conflict style is Compromise
Compromisers believe in “give
and take” and that you can be satisfied with only part of what you want. This
style is moderately assertive and cooperative. This style requires shared
power, as both parties need to give up something in order to gain something
else.
Our society tends to value
compromise. However, when power is not equal, one party ends up giving-in or
giving-up. Often with compromise, you have to give up something valuable to
show you are committed to the relationship, or in order to get the other side
to give up something important as well.
Advantages of this style:
Compromise can reduce conflict in a short time if both sides are willing to give up certain priorities
Compromise reinforces feelings of shared power and equality
Compromise is
often used as a back-up solution in conflict situations when other strategies
fail
As stated,
compromise is valued and supported in our society, so it seems to be a reasonable/rational way to handle disputes
Disadvantages of this
style:
Compromise can
be over-used and an “easy way out” when parties don’t want to spend time
thinking of more creative solutions
Compromise
entails some loss. You will not get everything you want/need
Compromise can
be used a form of avoidance to come to a quick solution rather than discussing
more deeply the issues at hand
Compromise can
be limiting since it is familiar and easy to use. It can prevent you from
taking the time to think of more flexible and creative alternatives
D’s – Your primary conflict style is Accommodation
Accommodators put the needs
of others before their own. They would rather keep the peace and cooperate than
get what they truly want/need. Accommodators are people-pleasers, but may harbor
resentment and anger at feeling they always have to give in to the needs of
others.
You often feel you are
fulfilling the needs of the group (family, friends, co-workers) by sacrificing your
wants or by letting others decide. However, groups are usually better served
when everyone is committed and plays an active role in decision-making.
Advantages of this style:
Accommodating to
others (especially if you find out you were wrong) is seen as being reasonable
If an issue is very important to the other person, and not very important you, giving in can reduce conflict quickly
If an issue is very important to the other person, and not very important you, giving in can reduce conflict quickly
If keeping peace
and harmony are the most important goals of the relationship/situation,
accommodation allows the relationship to continue as-is without conflict
Accommodating a more senior or experienced person can be seen as a sign of respect
Accommodating a more senior or experienced person can be seen as a sign of respect
Disadvantages of this style:
Accommodation
can lead to competition if you are always trying to “one-up” the other person
by showing how nice and reasonable you can be
Constantly acquiescing to others means your needs are never met, which can lead to feelings of anger, resentment, and depression
Constantly acquiescing to others means your needs are never met, which can lead to feelings of anger, resentment, and depression
If you always
give in to another, both your and their commitment to the
relationship/situation is never tested
Accommodation can provide a sense of resolution without a real resolution being reached, making it more likely the situation will escalate at a later point
By always curbing your needs for the needs of others, you may feel you lack the power to resolve conflict any other way or to express your wants/needs, keeping you from fully engaging in a situation/relationship
Accommodation can provide a sense of resolution without a real resolution being reached, making it more likely the situation will escalate at a later point
By always curbing your needs for the needs of others, you may feel you lack the power to resolve conflict any other way or to express your wants/needs, keeping you from fully engaging in a situation/relationship
E’s – Your primary conflict style is Collaboration
Collaborators value their
needs/goals and the needs/goals of others. They want a successful outcome and a
better relationship. This shows a high level of concern for and commitment to
both sides.
Collaboration has
similarities to compromise but differs in that collaborators try to find
creative solutions that meet all needs of both parties, rather than relying on
both sides giving up something in order for both to be happy.
Collaboration takes a lot of
effort. Both parties have to be willing to actively engage in problem-solving
and creative solution-making that will maximize outcomes for both.
Advantages of this style:
Collaboration
results in joint benefits for those involved and leads to constructive outcomes
Collaborative
outcomes result in greater satisfaction for those involved
Collaborators
come up with new, creative ideas to problems
Collaboration
shows respect and requires everyone to be committed
Collaboration is a long-term, relationship-building (both personal and professional) style that actively reinforces the importance of the relationship to both parties
Collaboration is a long-term, relationship-building (both personal and professional) style that actively reinforces the importance of the relationship to both parties
Collaboration
builds a team/partnership approach to conflicts and prevents the other party
from using aggressive, destructive means to resolve the dispute
Disadvantages of this
style:
Collaboration
requires a high-energy, long-term commitment, and more time and resources than
other ways of resolving disputes
If the relationship or situation is trivial, collaboration may not be worth the time and effort
If the relationship or situation is trivial, collaboration may not be worth the time and effort
If you only use
this style, you can become inflexible when situations are better suited to
other methods of problem-solving
Now that you know your primary style, your secondary
conflict style is the style you
selected the next most frequently. It is important to learn about this style as
well. This may be a style you are trying to adopt or that your current
environment has forced you to adopt. Our primary style is the style we will use
most often and the one we will revert to when under stress.
While it is great to strive
for collaboration when possible as
this style allows for a win-win
outcome where both sides get their needs met, it is important to note that no
one style is perfect or best for all situations. All the styles have advantages
and disadvantages.
Keeping a flexible conflict resolution style is
optimal as it allows you to meet the needs of the situation, rather than
staying rigidly attached to only one style.
The most important thing is
to become more aware of your style,
how you use it, and when it comes into play. By learning how you, and those you
interact with most frequently, tend to resolve disputes, you can have greater
awareness of and control over conflict situations.
So, next
time you find yourself in the middle of a dispute, take a moment to reflect on
what style you and the other person are using to resolve the problem and ask
yourself: Is this the most
constructive approach to solving this conflict?
·
How will resolving
this conflict in this way affect my relationship with this person (and do I care)?
·
Is it possible
to find a collaborative solution?
And, if
you were not able to stop yourself in the middle of the conflict (as it can be
quite challenging at times!), take time to reflect after the fact, asking
yourself the same questions. Then think about how the outcome could have been
different if a different approach were used.
I look forward to hearing
your thoughts and experiences.
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